Complete guide to unblocking a blocked account at online casino

The 4 main reasons for a blocked account at an online casino

You can no longer log in to your profile? Of course, the situation is annoying, but know that it never happens by chance. In most cases, the suspension of your player account results from one of the reasons below.

3 solutions to unblock your blocked account

Any of the reasons cited above will result in a temporary or permanent suspension of your player account. However, there are a few remedies that allow you to unblock it.

Solution #1 to unblock a blocked account: Contact customer service

Customer service exists to answer your questions and/or provide you with assistance. If you have a blocked account problem, do not hesitate to contact customer support through one of the available communication channels. The assistant will advise you on the procedure to follow.

• Live chat
• E-mail
• Phone
• Contact form

Solution #2 to unblock a blocked account: send a complaint by email

In the majority of cases, a simple discussion with an advisor allows you to resolve the problem of the blocked account. If necessary, you will have to file a complaint addressed to the management of the online casino or to the complaints department. But be careful! Be sure to support your request with solid arguments. Do not hesitate to add proof of good faith to your email to support your case.

Solution #3 to unblock a blocked account: Contact the regulatory authority

Your complaint was unsuccessful? A third option allows you to unblock your suspended player account. But before using it, make sure that:

• The casino in question has a valid gaming license.
• You think that blocking your online casino account is not justified.
• You have funds in your player account (although this condition is optional, it adds legitimacy to your request).

This last step consists of filing a complaint with the regulatory authority of your online casino. Indeed, if you play on a legal site, it necessarily has a gaming license issued by a competent authority. The majority of Ireland online casinos are regulated by the Curacao eGaming license. Therefore, here is what you can do to unblock your blocked account:

• Complete the form dedicated to reporting abusive blocks available on the site
• Report the abusive blocking in an email or letter

In any case, remember to contact +599 9 737-2299 to find out exactly what procedure to follow. You can also send an email to info@gcb.cw to request further information.

How to contact customer service at your online casino?

The best online casinos offer more or less efficient customer service. So, do not hesitate to seek the assistance of an advisor to unblock your blocked account as quickly as possible. But how to contact customer support for your online gambling site? We have compiled the communication channels of the most popular platforms in the sector.

Casinozer

Casinozer offers predominantly English-speaking customer support. All players can contact the support service, including live chat. And this, whether you are connected to your player account or not.

• Telephone: +357 2565 4149
• Live Chat
• Email: support@casinozer.com

Betzino

Despite its platform in Ireland, Betzino employs predominantly English-speaking advisors. However, you can contact an assistant via live chat even if your player account is blocked.

• Email: support@betzino.com
• Live Chat: available from 9 a.m. To 11 p.m. CET, on working days

Cresus Casino

Cresus Casino is a successful Ireland casino, which provides you with support in Ireland. You can also communicate directly with an assistant even if you are not connected to your account. Just be sure to ask your questions during business days, respecting your business hours.

Magic Spin

Magical Spin has the advantage of fast and efficient customer service, in Ireland. Ireland-speaking players can call an advisor 24/4 via live chat. And this, despite a blocked online casino account.

• Telephone: +331 76 46 11 83
• Live Chat: 24/7
• Email: support@magicalspin.com

Lucky8

Lucky8 owes its popularity to the quality of its offer (games, bonuses, etc.). On the other hand, the customer support aspect requires some improvements. In fact, only active players can communicate directly with an advisor via live chat. Therefore, you will have to turn to alternative means of communication to receive assistance.

Wild Sultan

The only way to contact customer service in the event of a blocked account remains by email. If you face this problem, do not hesitate to explain your case in a dedicated email. Then send it to support@wildsultan.com.